The CBP Business Improvement Series-Conflict Management course will increase your knowledge and ability to:
Understand the two basic types of conflict and reasons as they occur, and recognize the four typical approaches to conflict. Implement the basic steps of conflict resolution, practice communication skills to minimize and even prevent conflict. Dealing with an extremely angry person and ability to handle specific situations including dealing with your boss, client, or another department.
Targeted Trainees:
This program is important for anyone who deal with customers or with a group of people
Course Duration:
10 hours
Training Language:
English and Arabic
Assessment method:
Examination
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